Service Agreement

Venture Logistics Ltd — Service Terms & Conditions

We are Venture Logistics Ltd. Our business address (and that of our Chief Executive) is 57, Braeburn Road, Great Horkesley, Colchester, CO6 4FH. Our head office phone number is 0330 633 6123 and our email address is lee@venture-logistics.co.uk.

We are a limited company registered in England and Wales, and our company number is 16392366.

Last updated: October 2025

These Service Terms and Conditions (“Terms”) set out the standards, commitments, and responsibilities that apply when you (“the Customer”) engage Venture Logistics Ltd (“the Company”, “we”, “our”, or “us”) to provide logistics, transport, delivery, or related services.

By confirming a booking, quotation, or collection, the Customer agrees to these Terms in full.

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1. Scope of Services

Venture Logistics Ltd provides logistics, courier, and handling services including but not limited to: motorcycle transport, white-glove delivery, packaging, storage, and associated customer support.

Service levels and timeframes are set out in individual quotations or job confirmations.

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2. Our Commitments

We will:

• Provide all services with reasonable care, skill, and diligence.
• Deliver goods safely and securely using appropriate packaging and handling methods.
• Communicate promptly regarding scheduling, delays, or issues affecting the service.
• Comply with all relevant UK laws and transport regulations.

We aim to meet all quoted collection and delivery dates, but times are estimates only and may vary due to circumstances beyond our control (e.g. traffic, weather, access restrictions).

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3. Customer Responsibilities

The Customer agrees to:

• Provide accurate and complete information about the items and access requirements.
• Ensure safe access, parking, and clear routes for loading/unloading.
• Notify us of restricted access, fragile items, or high-value goods before booking.
• Ensure someone is present at both collection and delivery addresses.
• Settle all payments by the due date on invoices or booking confirmations.

Where the Customer fails to meet these responsibilities, additional costs or delays may occur, for which the Company cannot be held liable.

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4. Delays and Force Majeure

We are not responsible for delays, loss, or failure to perform services arising from events beyond our reasonable control — including but not limited to accidents, vehicle breakdowns, severe weather, road closures, industrial action, or acts of nature.

If a delay occurs, we will make all reasonable efforts to notify the Customer and/or reschedule the service.

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5. Damage, Loss, and Liability

We take every precaution to protect goods during handling and transport, using protective wraps, strapping, and careful loading techniques.

5.1 Standard Cover

Our Goods in Transit (GIT) insurance (£30,000) covers loss or theft of goods while in the vehicle, subject to proof of forcible or violent entry. It does not cover accidental damage during manual handling, loading, unloading, or in-property placement.

5.2 Extended Cover

Customers may request extended cover to match the declared replacement value. We will confirm eligibility and any surcharge in writing.

5.3 Exclusions

• Hidden defects or structural weaknesses in goods
• Handling undertaken against our professional advice
• Customer assistance or instruction during lifting or carrying

5.4 Claims

All claims must be submitted within 24 hours of delivery, supported by photographs and a written description. We will acknowledge within 2 working days and investigate promptly.

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6. Payments, Cancellations and Refunds

6.1 Payment Terms

Commercial & Trade Clients: Payment is due the same day the delivery is completed and upon receipt of invoice, unless agreed otherwise in writing.

Domestic / Residential Clients: A deposit is payable in advance to secure the booking. Any remaining balance (fuel, extra days, additional services) is due on completion of the delivery.

6.2 Cancellations and Refunds

Commercial Clients: Cancellation before collection is free. Once the vehicle departs or loading begins, the full fee becomes payable.

Domestic Clients: Cancellations before the collection day are refundable in full. Same-day cancellations are refundable up to 25%. If the service cannot be completed due to Customer fault, the booking is chargeable in full.

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7. Insurance Cover

Venture Logistics Ltd maintains Public Liability Insurance (£1m) and Employers’ Liability Insurance for PAYE staff.

Our Goods in Transit insurance covers theft or loss of goods inside the vehicle but does not automatically cover accidental handling damage. Liability is limited as described in Section 5.

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8. Data Protection and Privacy

We collect and process only the personal data required to deliver our services and comply with legal obligations. All information is handled in accordance with UK GDPR and the Data Protection Act 2018.

We never sell or share personal data with third parties for marketing purposes.

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9. Complaints and Dispute Resolution

If you have a complaint, please email info@venture-logistics.co.uk within 7 days of the service completion. We will acknowledge within 2 working days and respond within 10 working days.

These Terms are governed by the laws of England and Wales, and any dispute will be subject to the exclusive jurisdiction of the English courts.

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10. Updates to These Terms

We may update these Terms from time to time to reflect changes in legislation, insurance arrangements, or operational practice. The latest version published on our website applies to all new bookings.